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5 reasons YOU need to manage your client’s expectations of you!

@Angiestrategy 5 reasons YOU need to manage your client’s expectations of you!

As a business owner you will know that customer service and client expectation go hand in hand! How many times have you been “caught out” with a client who was far more demanding than you had anticipated? And how did you feel? Unhappy? Stressed? Angry? Can I encourage you today and say been there and done that!!!!

Here are 5 reasons YOU need to manage your client’s expectations and safeguard yourself from unnecessary stress:

  1. You can set and control realistic deadlines– before committing to taking a project make sure you have your diary on hand to enable to see what pre-booked activities you may have forgotten. Give yourself plenty of time to complete the tasks needed.
  2. You can be honest about your skills and what you can deliver– there is no point promising a skyscraper when all you can really build is a two-storey house. It will come back to haunt you later!
  3. You can set clear boundaries regarding additional services- what freebies or complimentary services you add in are your choice however please advise that client this is the case! If you always charge for additional services let them know what could happen if they need more than initially agreed.
  4. You want to get some referrals from them- Doing a good job for someone is a great way to get referrals so don’t be afraid to ask when the job is done!
  5. You will avoid feeling stressed or anxious impacts your delivery- The physical and mental effects of feeling worried (for whatever reason) are well documented. Avoid unnecessary difficulties and hurdles, if you can. Being clear in your initial communications will help this tremendously!

 

managing client expectations

 

Finally, the journey of business development is made of up challenges as well as success so do not beat yourself up about it, just make a decision to change some of your approaches and strategies. Why? Because…

 

“Life’s too short!”

Finding this helpful?  Would you like some more support? Why not treat yourself to more business tips by purchasing my e-book, for only £2.99, you can visit my shop: http://angelarmorris.com/shop. You don’t need a paypal account to buy.

 

Life's Too Short - by Angela R Morris

Life’s Too Short  (So handle your business!) £2.99by Angela R Morris

Useful links:

Managing customer expectations

The top  five tips for managing client expectations

How to manage your client’s expectations

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Are you a Specialist or a Generalist in your business?

@AngiestrategyAre you a Specialist or a Generalist in your business?

As an entrepreneur, it can be a confusing world when you start consider how you are going to manage as well as market  your talents to grow your  business. When it comes to having multiple skills, this can bring it’s own challenges ( I know this by experience!) and whichever category we find ourselves in, we could all do with a little clarity from time to time, don’t you think?

 

So this week’s big question is: Are you a Specialist or a Generalist in your business?

 


specialist
Generalist

 

What is the definition of a specialist? “a person who concentrates primarily on a particular subject or activity; a person highly skilled in a specific and restricted field”

As with all things in business there are advantages and disadvantages of both. Let’s cover a few points for the specialist:

Advantages:

  • You an expert in your chosen field of speciality, what you don’t know not worth knowing!
  • Once you find your market, your sales may be easier
  • Using the title “specialist” means you can charge more!

Disadvantages:

  • May be difficult to generate regular income due to niche skills
  • You may have to turn down jobs or pass work on because you have only one
  • Expansion of your business may be difficult

 

What is the definition of a generalist? “a person competent in several different fields or activities”

Here comes the pros and cons of the  generalist:

Advantages:

  • You can promote your business to a wider audience.
  • You can go back to previous clients and offer additional services.
  • You can approach clients with alternative solutions which you could (also) deliver!

Disadvantages:

  • You are likely to have to turn down jobs or referred specialised work
  • You have more to manage in terms of project management
  • You may have charge lower rates than a specialist

 

I hope this has helped you on your way to identifying where and how you fit in the business world. There are no wrongs or rights in business however it does help if you know which category you fall into. Why? Because….

“Life’s Too Short!”

On that note have you purchased my game-changing e-book? You don’t need a paypal account to purchase it from my shop at http://angelarmorris.com/shop

Life's Too Short - by Angela R Morris

Life’s Too Short (So handle your business!)  – by Angela R Morris an e-book for only £2.99!

 

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My meeting with Globetrotting entrepreneur, Ingrid Riley CEO

 

AM Total Business Solutions Ltd - www.angelarmorris.com

By Angela Morris

My meeting with Globetrotting entrepreneur, Ingrid Riley CEO

One of the things I love about being an entrepreneur is the flexibility it gives me to meet both the good and the great in business! Hence my meeting with a Globetrotting Entrpreneur..you don’t get to meet one of those everyday, do you?

Last month it was my absolute pleasure to meet Ingrid Riley CEO on her European travels from the Caribbean. Ingrid is a CEO of several companies including Connectimass and getCONNECTID. Ingrid is definitely one of the movers and shakers in the world of digital consultancy within the Caribbean. Ingrid and her company helps your brand become a Social Business from the inside out, leverage all things digital to develop and implement strategies, that allow your company to connect with customers in fresh ways and position it for growth in the digital economy and she is a woman too! How’s that for a hat trick?

In my brief time with her I asked my usual 3 questions which is “What 3 things say to entrepreneurs and start-ups?”

  1. Collaborate where you can- smart partnerships are value driven and can make you go faster!
  2. Be open to learning- a) new skills, b) from other people within your chosen field and c) find unique ideas
  3. Get comfortable with being uncomfortable – moving from your comfort zone to discomfort is never easy but this is the life of an entrepreneur!

All of these wonderful tips came from a Globetrotting Entrepreneur, Super Connector, Digital Strategist, Tech Entrepreneurship Evangelist, and Start-up Advisor. That’s Ingrid Riley!

 

 

Ingrid Riley and I

Ingrid Riley

I hope this was helpful it certainly was for me and I know I certainly need to adopt all 3 principles, why? Because……

“Life’s Too Short!”

 

Life's Too Short - by Angela R Morris

Life’s Too Short (So handle your business!) by Angela R Morris out now! only £2.99!

 

Useful links:

Does your business have strategic partners- why not?

Strategic collaborative partnerships could explode your business

The power of collaborating through networking

 

 

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p class=”wp-crosspost-linkback”>My meeting with Globetrotting entrepreneur, Ingrid Riley CEO was originally published on Angela R Morris – Total Business Solutions

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Why sometimes you just have to say “So What?” in business

AM Total Business Solutions Ltd - www.angelarmorris.com

By Angela Morris

Why sometimes you just have to say “So What?” in business

I remember years ago being told a story of a little boy who had a speech impediment and the other children were constantly teasing him. He ran home to tell his parents who told him that the next time anyone says anything negative about something he cannot control then he must say “So what?”

The next time a child teased him, he responded “So what?” and yes, you guessed it! They were speechless and had nothing left to say!

Why sometimes you just have to say “So What?” in business…..

There are times in business when stuff happens. You cannot give up, you cannot fall apart, so why don’t you just say: “So What?”. The strategy you spent hours on did not work “So What?” , the business risk you took did not pay off “So What?”, your money was wasted on a useless product “So What?”, the client did not come through “So What?”or you made an error of judgement with your company”So What?”. The list of “So What’s?” is endless……….

What’s done is done! Nothing you can do about that, but….you have a couple of options here.

  • To give up and say “I can’t do this any more!” Or………..

  • To get up once again and say “So What?”

Words are very powerful when said aloud but I think they can be even more powerful when they are going around in your head! As business owners many of us face the battle of words in our minds such as: “why don’t you just go out and get a job like everyone else” or “this is never ever going to work, you are wasting your time!”

The good news there are countless true stories of people who never gave up and reached the reward for not doing so. Here are just a few:

Sidney Poitier- Told to find work aka dishwasher!

Stephen Spielberg- Rejected from film school 3 times!

Tyler Perry (aka Madea) – Suicidal and Homeless!

Oprah Winfrey- Told she was unfit for TV and got fired!

Walt Disney-Told he “lacked imagination” because he created Mickey Mouse!

Sometimes in both life and business when stuff happens, as it does! You just have to shrug your shoulders and say “So What?” to yourself, your friends and even your enemies! distractions

Why? Because….

“Life’s too short!”

And if you haven’t gone to my shop yet, why not pay a visit and purchase a very good and helpful e-book for only £2.99!

(no paypal account needed)

Life's Too Short - by Angela R Morris

Life’s Too Short (So handle your business!) – by Angela R Morris for £2.99

Why sometimes you just have to say “So What?” in business was originally published on Angela R Morris – Total Business Solutions

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My meeting with the Remarkable Lucy Harper!

AM Total Business Solutions Ltd - www.angelarmorris.com

By Angela Morris

My meeting with the Remarkable Lucy Harper!

 

Two weeks ago I had my meeting with the remarkable Lucy Harper Leadership Development Consultant and CEO of Lucyharper.com in sunny Bournemouth, and what a joy it was!

Lucy’s business is Success education at Master’s Degree level in either corporate settings or one to one to assist greater focus, inspiration and clarity of purpose. Ultimately, she assists businesses or individuals to find and reach their soul purpose in life, and in doing so raise productivity and profit.

I asked her to give me 3 business gems she would like to share to those who are just starting out in business. So here we go…

 

  • Consistency in effort-  Lucy says even if you can’t put the money in, you need to put time and energy into building your business. You need to do more than 10 hours a week if you say you are serious. I will add to this by saying, spend time doing  your research and collate information, find out who your competitors are!

 

  • Make sure you have or foster integrity- I agree with Lucy when she says that building a reputation around who you are and how you work is of the utmost importance. You are only as good as your name. Without a good name, you have no business!

 

  • Marketing is key- Lucy says you need to have a clear business plan (I can help you with that!) and within that plan ensure that you definitely have a good marketing strategy (again, I can help with that too!). For example, I met Lucy on Twitter!

Lucy has worked in and on her business for 5 years and is now reaping the benefits in a very positive way. I found her to be an excellent business mentor, even if was just for the day though methinks we will definitely meet again! :)

 

kidscreen2  Meet Lucy Harper.

Lucy’s website address is: www.lucyharper.com

I hope you got something from these very helpful tips. Do try and take this free advice. Why? Because…

“Life’s Too Short!”

For more helpful tips and advice, why not purchase my e-book from my website shop at only £2.99!

Life's Too Short - by Angela R Morris

Life’s Too Short (So handle your Business)  – by Angela R Morris

 

 

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p class=”wp-crosspost-linkback”>My meeting with the Remarkable Lucy Harper! was originally published on Angela R Morris – Total Business Solutions